Not nearby?
Mail it in.
From anywhere in the US: book online, print the prepaid label that appears instantly, and track your device the whole way there and back.
- Same-day appointments and repairs
- Free diagnostics on every device
- 90-day warranty on repairs (physical and liquid damage excluded)
- A ticket number the moment you book
- Track your repair online, start to finish
- Every step confirmed by email
How it works
From broken to fixed, on one ticket
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Book online
Pick your device and repair — about a minute, no account needed.
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Ticket + label, instantly DB-10247
Your ticket number and a prepaid shipping label appear on screen and in your email.
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Pack it and ship it
Power off, pop out SIM or memory cards, wrap it well, drop it with the carrier.
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Track it until it's back
Follow every stage online — received, diagnosed, repaired, on its way home.
Mail-in questions
The details
How do I get a shipping label?
Book a mail-in repair online — your prepaid shipping label and ticket number appear on screen the moment you finish, and both are emailed to you.
How should I pack my device?
Power it off, remove SIM and memory cards, wrap it well with padding, and include a note with your ticket number. Then drop it at any carrier location.
How do I know what's happening with my repair?
Your ticket number tracks the repair online at every stage — received, diagnosed, in repair, quality check, and on its way back to you. Every step is also emailed.
What does it cost?
Diagnostics are free. Repair prices are listed live by exact model on the prices page, and repairs carry a 90-day warranty (physical and liquid damage excluded).
Questions first? Call (908) 291-8366 or email Contact@DeviceBytes.com.